Commonly Asked Question

Q:	Can I request a specific make, model or color?

A:	Royal guarantees you will receive one of the cars from the car class you requested, or you’ll be given an upgrade to a larger vehicle at no additional charge. Sorry, we can’t guarantee a specific make, model, color or vehicle feature.

Q:	Can you provide me with an explanation of the additional insurance coverages Royal offers? Are these required?

A:

Royal offers customers the option to purchase coverages such as Collision Damage Waiver, Personal Accident Insurance and Supplemental Liability Protection. These are optional coverages offered to renters to provide a level of protection should they be involved in an accident while driving a Royal rental vehicle. Check with your insurance provider to determine if the insurance coverage on your personal automobile extends to a rental car.

Q:	Can you provide me with the cost of the insurance coverages Royal offers?

A:

The cost of the insurances available for purchase: Collision Damage Waiver (CDW) ranges between $21.95 - $36.95 per day depending on the vehicle. Supplemental Liability Insurance (SLI) is $12.95 per day. Personal Accident Insurance (PAI) is $3.95 per day. Personal Effects Coverage (PEC) is $3.95 per day.

Q:	How do I contact Royal when I arrive at the airport?

A:

Royal facilities are located at the airport Car Rental Centers in both the Miami and Fort Lauderdale Airports. Transportation is provided by both airports. Miami customers should follow directions to the MIA Mover and embark on a three minute ride to the rental car center. Fort Lauderdale customers arriving to terminals 2, 3 and 4 should follow directions to the rental car shuttle. Terminal 1 customers can walk across the bridge directly into the rental car center.

Q:	Is there any special equipment available for rental?

A:	Royal offers infant seats, child seats and booster seats for a fee of $8.95 per day. Child seats are required by Florida state law for all children under four years of age. In addition, GPS devices are also available for $10.95 per day.

Q:	Who do I contact if I have a billing question?

A:	Please contact the Royal office where you rented your vehicle with any questions. If you don’t have the phone number, our main office can be reached through the following toll-free number: 1-800-314-8616.

Q:	What special services are offered for toll charges?

A:	Royal offers a prepaid toll service provided by Rent-A-Toll. Florida tolls are not manned and cannot be paid in cash.