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Rental Policy

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  • Emergency Roadside Assistance

    Emergency Roadside Assistance is available 24 hours a day, 365 days a year. Call Royal Rent A Car at 1-800-314-8616 and a representative will make arrangements for you to be on your way as quickly as possible.


  • Reporting an Accident

    If you are involved in an accident, please contact the local authorities. Make sure to contact Royal Rent-A-Car by calling our main office at: 1-800-314-8616 to report the accident.


  • Website Privacy Policy

    Our commitment to your privacy:
    Royal Rent-a-Car is committed to ensuring your privacy as a valued customer. You can be assured that Royal Rent-A-Car respects the relationship we have with our customers and we do not sell any information offered to us via our Internet site.


    We keep all information obtained through our web site confidential. It is Royal's policy that customer mail information will not be shared with third parties except in the case of contracted partnerships for the purposes of providing value added benefits to our customers. This information is only used to make your visit to the royalrac.com Web site more enjoyable and user-friendly. Membership profiles are created to make the reservation process easier by pre-filling some basic information at your request.

    In an effort to ensure your confidence in our commitment to protect your privacy, we have put together some frequently asked questions to help you understand our privacy policy. If you have any further questions or comments you would like to share with us about your royalrac.com experience, please contact us.

    Spam Policy
    Royal Rent-A-Car does not participate in any email activities that are considered spam. Any email sent by Royal or on the behalf of Royal is mailed to a consumer who has elected to receive promotions and special offers via email.

    How does royalrentacar.com protect my credit card and other personal information? 
    Credit cards and personal information are safe at royalrac.com. We take protecting your information very seriously. The entire transaction is conducted through Secure Sockets Layer (SSL) software, which encrypts information you input. SSL technology is the industry standard and is used by the most reputable shopping sites on the web. In addition, we reveal only the last four digits of your credit card numbers when confirming your rental. Your credit card is not charged until you actually pick-up the vehicle at the rental location.

    Here's how SSL works: 
    SSL technology takes your personal information and runs it through a series of steps that scrambles the request being submitted. This is done before the data is sent over the Internet so that the request cannot be read while it is being transferred. When the intended recipient receives the request, SLL unscrambles the request, checks that it came from the correct sender and then verifies that it has not been tampered with.

    Does royalrentacar.com collect any personal information about me? 
    Royalrac.com does not store any personal information that you provide when you interact with our site as a non-member. If you chose to join the royalrac.com Membership program we will, at your request, 'remember you' by transferring a 'cookie' to your hard drive. This allows us to remember your login ID and present you with your dynamic homepage. Personal information such as driver's license and credit card are only accessible to you after you input your Password. We do not collect any personal information without your knowledge and permission, nor do we sell or rent any site visit data to other parties.

    What is a cookie? 
    Cookies are small data files written to your hard drive or memory by some web sites. These data files contain information the site can use to track such things as data you have entered, lists of pages you've visited, and the date when you last looked at a certain page. To use our web site's reservation engine, you must make sure your browser is set up to accept cookies. Browsers offer you the option to Warn Before Accepting Cookies. This is turned off by default. If you turn it on, you will get a dialog box telling you a cookie is being used. Simply accept the cookie to move on.

    Setting Cookie Preferences 
    Your browser gives you different options for setting cookies. You can refuse cookies by turning them off in your browser, you can set your browser to warn you before accepting cookies, or you can set your browser to accept cookies without sending you a warning.



 
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